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We Ship Using FedEx

Shipping & Returns

Not all stock items are always available for immediate delivery.  Items in stock will ship within 2 business days of the order.  If the item is not in stock your order will be updated with notes as to the stock status of the items.

All products are shipped FedEx ground service and are billed at the current published rate. All item are shipped without Signature Required unless otherwise requested.  Dance America will not be held responsible for items lost when a signature is not required. Signature required will incurr additional fees.  Other methods, including overnight service, are available at additional cost. If you wish faster shipping service please mention such in the comments section of your order.  International Shipments will be sent USPS and will be billed exactly the posted international rates.

Once your order has shipped FedEx time in transit/delivery times vary from one to six business days depending on your location. Shipping & handling fees within the USA are based on FEDEX/USPS published rates International Shipments will be sent USPS and will be billed exactly the posted international rates.

Exchanges and Returns:

  1. Any returns must be completed within 21 days from the date your product left the warehouse.  A restocking fee detailed below will be applied to any item returned after 21 days.
  2. All returned items will be examined once they have been received. 
  3. Any unaccepted return(s)/ exchange item(s) will be returned to the customer at the customer's expense.
  4. Refunds are for merchandise only - ALL shipping and handling fees are non-refundable.
  5. Returned items that are not received in the original packing will be subject to a 50% repackaging fee.  All sales of Clearance items are final. No return of Clearance items will be permitted for refund, credit or exchange unless product is damaged or is defective upon to examination.
  6. Return by a carrier that offers parcel tracking information (e.g., UPS, FedEx, USPS Registered Mail).  Dance America is not liable for any costs associated with the damage or loss of any return shipment during transit.
  7. Allow 10-15 business days for your return to be processed once we have received the merchandise. All returned items will be examined once received and you will be informed via email if your return has not qualified for credit or replacement.
  8. Credit card companies vary in the time they take to reflect a credit to your account or monthly statement. Please allow 1 - 2 billing cycles for the refund to appear on your statement
  9. Enclose a copy of your sales receipt or invoice & this form with your return. 
  10. All returns arriving without return form or other means of instruction will have no action taken.

Product

Return/ Exchange Accepted

Re-stocking fee

after 21 days

Return / Exchange Unaccepted

Dance Shoes

With the original tag in the original shoe box

15% of

 purchase price

Any soiled soles, scratches, marks, blemishes, stretching, exhibit any sign of use or indication of wear; or the shoe box damaged

Dancewear

In original condition with all tags attached

10% of

purchase price

If the original tags are not attached; if the garment has been worn, altered, washed or soiled/ stained from perspiration, cologne/perfume and smoke

Fishnets, Undergarments, Books / DVD'S

Tanning Products, Special/Custom Order, Clearance

RETURNS NOT ACCEPTED

 

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